Advanced Options

To access advanced interface, click on 'Advanced Options' located in the top right corner.

These options set the time range and specific query summaries:

•	Show statistic for all calls – All incoming calls summary

•	Show statistic for all answered calls – All incoming calls answered by the agents

•	Show statistic for all unanswered calls – All unanswered calls

•	Show statistic per agents – Per queue agent call statistics