Accessing voice-box:

To access  voice-box dial '*123', enter extension PIN and follow the instructions.

Leaving a voice message:

When user is transferred to extension's voice-box, 'Please leave a detail message after the tone. If you would like to speak to the operator, press 0' message will be heard.

Two options are available:

1. Leave a voice message(ended by pressing '#' key or hanging up), or

2. Reach an operator by dialing '0'

If '0' is dialed, 'Press 1 to accept this recording, otherwise please continue to hold' message will be heard.

Two options are available:

1. Press '1' to save your message, after which the operator will be dialed. 'Please hold while i try that extension' message will be heard, or

2. Continue to hold, which will delete any left messages, after which the operator will be dialed. 'Message deleted, please hold while i try that extension' message will be heard.

Pager e-mail:

Pager e-mail address associated with the voice box.

Example: When A calls B and leaves a voice message, B will get a pager email notification about new voice message.

Field Type: [a-z] [0-9] [@._-]

Greeting message:

Greeting message played to users upon entering the voice box.

Example: When A gets to B's voice box, the selected 'Greeting message' is played to A before he is allowed to leave a message.

Field Type: Select box

Unavailable message:

Upload unavailable message

Example: Click on the 'Browse' button and select a sound file from local computer to upload it as a custom unavailable message.

Field Type: Button

Reset Unavailable message:

Resets the user recorded/uploaded unavailable message.

Example: Custom unavailable messages can be recorded through UAD/Phone or uploaded to voice box through Self Care. To revert to default system unavailable message select 'Yes' and save the extension settings.

Field Type: Option buttons

Busy message:

Upload busy message

Example: Click on the 'Browse' button and select a sound file from local computer to upload it as a custom busy message.

Field Type: Button

Reset Busy message:

Resets the user recorded/uploaded busy message.

Example: Custom busy messages can be recorded through UAD/Phone or uploaded to voice box through Self Care. To revert to default system busy message select 'Yes' and save the extension settings.

Field Type: Option buttons

Skip Instructions:

Skip the instructions on how to leave a voice message.

Example: Once user A reaches the dialed voice box, if this option is set to 'Yes', A will hear the 'Greeting message', and then be transferred directly to the 'beep' sound.

Field Type: Option buttons

Attach:

Send the voice message as an attachment to user email.

Example: Once B gets the new voice message, if this option is set to 'Yes', the message sound file will be attached to the new voicemail notification email.

Field Type: Option buttons

Delete After E-mailing:

Delete voice message after sending it as an attachment to user email.

Example: Once B gets the new voice message, if this option is set to 'Yes', the message will be deleted from the voice box after it has been emailed to B.

Field Type: Option buttons

Say Caller ID:

Announce the extension number from which the voice message has been recorded.

Example: If this option is set to 'Yes', when checking voicemail, 'From phone number {$NUMBER}' message will be heard.

Field Type: Option buttons

Allow Review mode:

Allow B to review the voice message before committing it permanently to A's voice box.

Example: B leaves a message on A's voice box, but instead of hanging up, he presses '#'. Three options are offered to B:

Field Type: Option buttons

Allow Operator:

Allow B to reach an operator from within the voice box.

Example: B leaves a message on A's voice box, but instead of hanging up, B presses '#'.

Field Type: Option buttons

Operator Extension:

Local extension number that acts as an operator.

Example: If A's voice box has an option 'Allow Operator' set to 'Yes', all users dialing '#0' inside the voice box will reach this operator extension.

Field Type: [0-9]

Play Envelope message:

Announces the Date/Time and the Extension number from which the message was recorded.

Example: Once voice box is checked for new messages, if this option is set to 'Yes',  'Received at {$DATE}. From phone number {$NUMBER}' will be played, giving more details about the message originator.

Field Type: Option buttons

Voicemail Delay:

How long to pause in seconds, before asking user for PIN/Password.

Example: Some UADs/Phones have tendency to garble the beginning of a sound file. Therefore, user checking the voice box, when asked for password would hear '...sword' instead of 'Password'. Setting this field to 1-2 seconds will provide long enough gap to fix this anomaly.

Field Type: [0-9]

Timezone:

Sets the correct date/time stamp.

Example: By setting the correct time zone, user would always be notified of the exact date/time voice message was left on their box. Set the correct time zone if user is located in different time zone then PBXware.

Field Type: Select box

NOTE: Timezones are taken from '/usr/share/zoneinfo' system directory

NOTE: Disk Space Used By Voicemail Recording

With continuously tone 60 seconds:

With continuously silent tone (without sound) 60 sec: