Access Codes

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Access codes provide system user with access to essential system or enhanced services

 

 

Snap0072

 

 

 

 

Voicemail:

 

Voice inbox access code. This number is dialed to access extension voice inbox (extension PIN required)

 

Example: From extension 1000 dial '*123' to access extension 1000 voice inbox. When asked for PIN, provide PIN set for this extension

Field Type: [0-9]

 

 

 

Agent Static Login:

 

Access code used for static agent login

 

Example: Dial '*200 + $QUEUE' from extension '1000' to login that extension into a specific Queue

Field Type: [0-9]

 

 

 

Agent Static Logout:

 

Access code used for static Agent logout

 

Example: Dial '*201 + $QUEUE' from extension '1000' to logout that extension from specific Queue

Field Type: [0-9]

 

 

 

Agent Dynamic Login:

 

Access code used for dynamic Agent login

 

Example: Dial '*202 + $AGENT_NUMBER' from extension '1000' to login into Queue as an Agent. Provide Agent PIN number when asked for it. Dynamic login means that connection has to be active all the time - Agent is not to hangup his connection or new login will be required.

Field Type: [0-9]

 

 

 

Agent Dynamic Callback Login/Logout:

 

Access code used for dynamic callback Agent login

 

Example: Dial '*203 + $AGENT_NUMBER' from extension '1000' to login into Queue as an Agent. Provide Agent PIN number when asked for it. Dynamic login means that connection has to be active all the time - Agent is not to hangup his connection or new login will be required.

Field Type: [0-9]

 

 

 

AA Greeting:

 

Access code for recording custom greetings used in IVR

 

Example: Dial '*301' from your extension and speak after the tone. When done, hangup the handset. Recorded file is saved as 'greeting-$DATA-***'. Navigate to 'System: Sound Files: G' and locate your sound file

Field Type: [0-9]

 

 

 

Monitoring:

 

Access code for monitoring active calls

 

Example: If Extensions '1000' and '1001' are in conversation, dial '*149 + 1000' to listen the ongoing conversation

Field Type: [0-9]

 

 

 

Last Caller:

 

Access code for dialling the last Extension that was calling you

 

Example: If Extension '1000' was the last extension calling you, dial '*149' from your Extension. Message 'The number to call your line was $EXTENSION. To call this number press 1' will be played. Press '1' dial this destination.

Field Type: [0-9]

 

 

 

General Voicemail:

 

Access code for general voice mailbox. This number is used for checking your voice inbox from any system Extension

 

Example: Dial '*124'. Enter your Extension number and PIN when asked for it

Field Type: [0-9]

 

 

 

Voicemail Transfer:

 

Access code for transferring active calls to any system voice box

 

Example: During active conversation dial '*125 + $EXTENSION' to transfer calling party to system $EXTENSION number voice box

Field Type: [0-9]

 

 

 

Other Networks:

 

Access code for accessing other PBXware networks

 

Example: Dial '*188 + $NETWORK + $EXTENSION' to dial number $EXTENSION or $NETWORK (e.g. '*188 8 1000'). NOTE: 'Trunk' and 'Other Network' must already be set

Field Type: [0-9]

 

 

 

Music On Hold:

 

Access code for playing Music On Hold sound files

 

Example: Dial '*388' to play 'default' Music On Hold class sound files

Field Type: [0-9]

 

 

 

Echo Audio Read:

 

Access code for echo audio test

 

Example: Dial '*398' and talk. Everything you say is returned back so the server response time can be checked

Field Type: [0-9]

 

 

 

Voicemail Transfer:

 

Access code for transferring active calls to any system voice box

 

Example: During active conversation dial '*125 + $EXTENSION' to transfer calling party to system $EXTENSION number voice box

Field Type: [0-9]

 

 

 

Speakerphone Page:

 

Access code for  transmitting a message to multiple phones via their loudspeakers

 

Example: Dial '*399' to speakerphone all Extensions defined under Enhanced Services

Field Type: [0-9]

 

 

 

Enable Call Forwarding:

 

Access code for enabling Call Forwarding Enhanced Service

 

Example:  Dial '*71 + $EXTENSION' to forward all calls to $EXTENSION number. This number can be local Extension or Proper/Mobile number (e.g. '*71 1001' or '*71 55510205')

Field Type: [0-9]

 

 

 

Disable Call Forwarding:

 

Access code for disabling Call Forwarding Enhanced Service

 

Example: dial '*72' to disable this service (Extension number not required)

Field Type: [0-9]

 

 

 

Instant Recording:

 

Access code for instant call recording

 

Example: During active conversation dial '*159' to start recording conversation

Field Type: [0-9]

 

 

 

Call Park:

 

Access code for parking active calls

 

Example: During active conversation dial '#700'. The call will be parked on first available Call Park Extension (e.g. 701). Parked call can be picked up from any system Extension by dialing parked Extension ('701')

Field Type: [0-9]

 

 

 

Call Park Start:

 

Start Extension for call parking service

 

Example: If set to '701' all calls will be parked on Extensions '701' to 'Call Park End'

Field Type: [0-9]

 

 

 

Call Park End:

 

End Extension for call parking service

 

Example: If set to '720' all calls will be parked on Extensions 'Call Park Start' to '720'

Field Type: [0-9]