Access Codes |
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Access codes provide system user with access to essential system or enhanced services
Voicemail:
Voice inbox access code. This number is dialed to access extension voice inbox (extension PIN required)
Example: From extension 1000 dial '*123' to access extension 1000 voice inbox. When asked for PIN, provide PIN set for this extension Field Type: [0-9]
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Agent Static Login:
Access code used for static agent login
Example: Dial '*200 + $QUEUE' from extension '1000' to login that extension into a specific Queue Field Type: [0-9]
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Agent Static Logout:
Access code used for static Agent logout
Example: Dial '*201 + $QUEUE' from extension '1000' to logout that extension from specific Queue Field Type: [0-9]
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Agent Dynamic Login:
Access code used for dynamic Agent login
Example: Dial '*202 + $AGENT_NUMBER' from extension '1000' to login into Queue as an Agent. Provide Agent PIN number when asked for it. Dynamic login means that connection has to be active all the time - Agent is not to hangup his connection or new login will be required. Field Type: [0-9]
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Agent Dynamic Callback Login/Logout:
Access code used for dynamic callback Agent login
Example: Dial '*203 + $AGENT_NUMBER' from extension '1000' to login into Queue as an Agent. Provide Agent PIN number when asked for it. Dynamic login means that connection has to be active all the time - Agent is not to hangup his connection or new login will be required. Field Type: [0-9]
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AA Greeting:
Access code for recording custom greetings used in IVR
Example: Dial '*301' from your extension and speak after the tone. When done, hangup the handset. Recorded file is saved as 'greeting-$DATA-***'. Navigate to 'System: Sound Files: G' and locate your sound file Field Type: [0-9]
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Monitoring:
Access code for monitoring active calls
Example: If Extensions '1000' and '1001' are in conversation, dial '*149 + 1000' to listen the ongoing conversation Field Type: [0-9]
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Last Caller:
Access code for dialling the last Extension that was calling you
Example: If Extension '1000' was the last extension calling you, dial '*149' from your Extension. Message 'The number to call your line was $EXTENSION. To call this number press 1' will be played. Press '1' dial this destination. Field Type: [0-9]
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General Voicemail:
Access code for general voice mailbox. This number is used for checking your voice inbox from any system Extension
Example: Dial '*124'. Enter your Extension number and PIN when asked for it Field Type: [0-9]
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Voicemail Transfer:
Access code for transferring active calls to any system voice box
Example: During active conversation dial '*125 + $EXTENSION' to transfer calling party to system $EXTENSION number voice box Field Type: [0-9]
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Other Networks:
Access code for accessing other PBXware networks
Example: Dial '*188 + $NETWORK + $EXTENSION' to dial number $EXTENSION or $NETWORK (e.g. '*188 8 1000'). NOTE: 'Trunk' and 'Other Network' must already be set Field Type: [0-9]
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Music On Hold:
Access code for playing Music On Hold sound files
Example: Dial '*388' to play 'default' Music On Hold class sound files Field Type: [0-9]
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Echo Audio Read:
Access code for echo audio test
Example: Dial '*398' and talk. Everything you say is returned back so the server response time can be checked Field Type: [0-9]
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Voicemail Transfer:
Access code for transferring active calls to any system voice box
Example: During active conversation dial '*125 + $EXTENSION' to transfer calling party to system $EXTENSION number voice box Field Type: [0-9]
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Speakerphone Page:
Access code for transmitting a message to multiple phones via their loudspeakers
Example: Dial '*399' to speakerphone all Extensions defined under Enhanced Services Field Type: [0-9]
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Enable Call Forwarding:
Access code for enabling Call Forwarding Enhanced Service
Example: Dial '*71 + $EXTENSION' to forward all calls to $EXTENSION number. This number can be local Extension or Proper/Mobile number (e.g. '*71 1001' or '*71 55510205') Field Type: [0-9]
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Disable Call Forwarding:
Access code for disabling Call Forwarding Enhanced Service
Example: dial '*72' to disable this service (Extension number not required) Field Type: [0-9]
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Instant Recording:
Access code for instant call recording
Example: During active conversation dial '*159' to start recording conversation Field Type: [0-9]
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Call Park:
Access code for parking active calls
Example: During active conversation dial '#700'. The call will be parked on first available Call Park Extension (e.g. 701). Parked call can be picked up from any system Extension by dialing parked Extension ('701') Field Type: [0-9]
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Call Park Start:
Start Extension for call parking service
Example: If set to '701' all calls will be parked on Extensions '701' to 'Call Park End' Field Type: [0-9]
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Call Park End:
End Extension for call parking service
Example: If set to '720' all calls will be parked on Extensions 'Call Park Start' to '720' Field Type: [0-9]
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