Calls are diverted to Voicemail when user is unavailable, has the phone powered off or when a call is transferred to a voicemail by user. The phone alerts user to indicate the receipt of a message.

Once the user is transferred to party's voice box 'Please leave a detail message after the tone. If you would like to speak to the operator, press 0' message will be heard.

User has two options:

1. To leave a voice message that is ended by pressing # key or by hanging up, or

2. To reach an operator by dialing 0

If 0 is dialed 'Press 1 to accept this recording, otherwise please continue to hold' message will be heard.

User has two options:

1. Press 1 to save your message and dial the operator. 'Please hold while i try that extension' message played.

2. Continue to hold to delete your message and dial the operator. 'Message deleted, please hold while i try that extension' message played.