Listen:

Listen active conversations. Select the box next to one of the active conversations, click this button and provide Extension number that is to listen active conversation.

NOTE: You may listen active conversations by dialing *199 + $EXTENSION number as well. But, no matter which method you listen the calls with, the Listen service has to be enabled in the enhanced services of the extension that listens the call.

Example: Let's say that extension 1000 is waiting in queue. Select the box under 'Calls', click this button type 1005 into popup window. Extension 1005 will ring and once the handset is picked up, the conversation between ext 1000 and and queue member will be heard.

Field Type: Button

Transfer:

Transfer a party from the active conversation to different destination

Example: Let's say that extension 1000 is waiting in queue. Select the box under active call line, click this button and type 1005 into popup window. Extension 1000 will be transferred to extension 1005

Field Type: Button

Hangup:

Hangup active conversation

Example: Let's say that extensions 1000 is talking with queue agent 1001. Select the box under the 1000 and click this button. Conversation between these two extensions will be terminated.

Field Type: Button

Details:

Display more technical details about the active call

Example: Let's say that extensions 1000 and 1001 are in conversation. Select the box under the 1000 and click this button. New popup window will open with more details about the ongoing call

Field Type: Button