Add/Edit Voicemail

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Clicking on 'Add Voicemail/Edit' Voicemail will open voicemail screen shown below.

 

Snap0040

 

 

 

 

Mailbox:

 

Unique network voice mailbox extension number

 

Example: Set this field to 5001 for example. Now, in order to dial into this voice mailbox, simply dial 5001 from any PBXware extension

Field Type: [0-9]

 

 

 

Name:

 

Full name of voice mailbox owner

 

Example: John Smith

Field Type: [a-z]

 

 

 

Domain:

 

Domain/Context this voice mailbox belongs to

 

Example: Advanced feature. Leave this field set to 'default' unless you are know what you are doing

Field Type: [a-z][0-9]

 

 

 

PIN (Personal Identification Number):

 

Four digit number used for voice mailbox authentication

 

Example: Each voice mailbox has a unique PIN. In order to login to your voice mailbox, provide this number once asked for it  by the operator e.g. 1947

Field Type: [0-9]

 

 

 

Email:

 

Email address associated with the voice inbox. This email is used for new voice message notification and audio file attachments

 

Example: If '[email protected]' is set here, once this mailbox receives a new message, notification and attached voice message (depending if this option is enabled) is sent to this email address

Field Type: [a-z][0-9][@_-.]

 

 

 

Pager e-mail:

 

Provide the pager e-mail address here

 

Example: If '[email protected]' is set here, once this mailbox receives a new message, notification is sent to this pager email address

Field Type: [a-z][0-9][@_-.]

 

 

 

Greeting message:

 

Greeting message played to uses before they are transferred to voice mailbox to leave the message

 

Example: Mailbox user may choose between 'Busy' and 'Unavailable' message

Field Type: Select box

 

 

 

Unavailable message:

 

Upload the custom unavailable message. NOTE: Unavailable message supports: WAV, wav and gsm files only

 

Example: If the default unavailable message does not suit you needs, click the 'Browse' button, upload a custom message and select it under 'greeting message'

Field Type: Select box

 

 

 

Reset Unavailable message:

 

Reset current unavailable message

 

Example: To reset current unavailable message click this button. NOTE: The message will be deleted from the filesystem

Field Type: Option buttons

 

 

 

Busy message:

 

Upload the custom busy message. NOTE: Busy message supports: WAV, wav and gsm files only

 

Example: If the default busy message does not suit your needs, click the 'Browser' button, upload a custom message and select it under 'greeting message'

Field Type: Select box

 

 

 

Reset Busy message:

 

Reset current busy message

 

Example: To reset current busy message click this button. NOTE: The message will be deleted from the filesystem

Field Type: Option buttons

 

 

 

Skip instructions:

 

Skip the instructions telling users how to leave a voice message

 

Example: Once the caller reaches the voice mailbox, instructions on how to leave voice message are played. You are encouraged to set this option to 'Yes' all the time

Field Type: Option buttons

 

 

 

Attach:

 

Should the voice message be attached and sent along with the notification email

 

Example: Caller leaves a voice message to John. With this option set to 'Yes', notification email John gets will have a voice message attached to it so John can listen to it without signing in to his voice mailbox

Field Type: Option buttons

 

 

 

Delete After E-mailing:

 

Should the voice message sound file be deleted form the filesystem after sending it as an attachment to user's email address

 

Example: Caller leaves a voice message to John. With this option set to 'Yes', voice message will be deleted after sending it as an attachment to John's email address

Field Type: Option buttons

 

 

 

Say CallerID:

 

Should extension number which left the voice message be announced to mailbox owner

 

Example: With this option set to 'Yes', John will hear '... from phone number 1004...' when checking mailbox, for example.

Field Type: Option buttons

 

 

 

Allow Review mode:

 

Allow user to review his voice message before committing it permanently to voice mailbox

 

Example: After caller leaves the voice message and presses '#', additional review options are allowed: 1 to accept the recording, 2 to re-record your message etc...

Field Type: Option buttons

 

 

 

Allow Operator:

 

Allow caller to reach the operator from the voice inbox by pressing '0'

 

Example: Once user leave a voice message and presses #, additional options, including '...press 0 to reach an Operator' are heard

Field Type: Option buttons

 

 

 

Operator Extension:

 

Local extension number that is dialed once '0' is pressed to reach the Operator

 

Example: Once the caller leave a voice message to John and presses '0' to reach the Operator, extension number provided here (e.g. 1001) will be dialed

Field Type: [0-9]

 

 

 

Play Envelope Message:

 

Announces date and time when the voice message was left in inbox

 

Example: With this option enabled, John will hear 'First message, 11:52, 02 Feb 2007' for example, when checking his voice mailbox

Field Type: [0-9]

 

 

 

Voicemail Delay:

 

Delay time in seconds inserted before the Busy/Unavailable message is played to caller. This solves the 'half-played' file problem. Keep this value between 1-3

 

Example: Caller is to leave a voice message to John. It hears '...ot at home right now...'. Adding '1' to this field will add one second pause before the message is played. So, now new callers will hear the greeting message without the first part being cut off 'I am not at home right now...'.

Field Type: [0-9]

 

 

 

Timezone:

 

Set the correct date and time format for message envelope. NOTE: Timezones are taken from '/usr/share/zoneinfo' system directory.

 

Example: Some countries prefer time format in mm-dd-yy or dd-mm-yy format. Select among the available options

Field Type: Select box

 

 

 

 

 

 

Disk Space Used By Voicemail Recording:

 

With continuously tone 60 seconds:

wav49 = 91.0kb
wav = 863.0kb
gsm = 91.0kb

 

With continuously silent tone (without sound) 60 sec:

wav49 = 0.38kb
wav = 3.0kb
gsm. = 0.32k b