Accessing voice-box:

To access  a voice-box dial '*123', enter extension PIN number and follow the instructions

Leaving a voice message:

When transferred to a voice-box user will hear '...Please leave your message after the tone. When done, hangup or press the # key' message.

User has two options available:

1. Leave a voice message(ended by pressing '#' key or by hanging up), or

2. Reach an operator by dialing '0'

If '0' is dialed, 'Press 1 to accept this recording, otherwise please continue to hold' message is heard

User has two options:

1. Press '1' to save a message, after which the operator will be dialed. 'Please hold while i try that extension' will be heard, or

2. Continue to hold, which will delete a voice message, after which the operator will be dialed. 'Message deleted, please hold while i try that extension' will be heard.

Voice mail filesystem usage:

With continuous tone 60 seconds:

With continuous silent tone 60 sec:

Voicemail:

Enable the voicemail service

Example: Enabling this option will create extension voicemail box

Field Type: Option buttons

Mailbox:

Mailbox number

Example: Every system mailbox has its unique local network number. This option is the same as the extension number , e.g. 1000

Field Type: Readonly

Name:

Subscriber's full name

Example: Every PBXware voicemail box is assigned to a subscriber. This option displays subscriber name, is the same as the 'General: Name' field

Field Type: Readonly

PIN (Personal Identification Number):

Voicemail authorization number

Example: This option is used to verify subscriber before entering voice box and is the same as the 'General: PIN' field

Field Type: Readonly

E-mail:

Email address associated with the voice box

Example: Email address provided here is used for voicemail notifications and is the same as the 'General: E-mail' field

Field Type: [a-z] [0-9]

Pager e-mail:

Pager e-mail address associated with the voice box

Example: Pager email address provided here is used for new voicemail notification

Field Type: [a-z] [0-9]

Greeting message:

Type of greeting message played to callers transferred to voice box

Example: Select between 'Unavailable' and 'Busy' greeting message here.

Field Type: Select box

NOTE:

Default unavailable message = 'The person at extension $NUMBER is unavailable. Please leave your message after the tone. When done hang up or press the # key'

Default busy message = 'The person at ext $NUMBER is on the phone. Please leave your message after the tone. When done  hang up or press the # key'

To record custom unavailable or busy message, enter voice box (*123), press 0 for mailbox options and then press 1 to record unavailable or 2  to record BUSY message

Reset Unavailable message:

Resets custom recorded unavailable message

Example: If extension uses custom recorded unavailable message, select 'Yes' here and click on 'Save' button to reset it back to default one

Field Type: Option buttons

Reset Busy message:

Resets custom recorded busy message

Example: If extension uses custom recorded busy message, select 'Yes' here and click on 'Save' button to reset it back to default one

Field Type: Option buttons

Skip Instructions:

Do not play instructions on how to leave a voice message

Example: By default, when user is transferred to a voice box, instructions on how to leave a voice message are played 'Please leave your message after the tone. When done hang up or press the # key'. Select 'Yes' disable/skip these instructions.

Field Type: Option buttons

Attach:

Attach the voice message as a sound file to a voicemail notification email

Example: If this option is enabled, a sound file with a recorded message will be attached to a voicemail notification email

Field Type: Option buttons

Delete After E-mailing:

Should voice mail be deleted from the file system after sending it as an attachment in notification email

Example: If this option is enabled, a sound file with a recorded voice message will be deleted from the file system after being  sent as an attachment in notification email

Field Type: Option buttons

Say Caller ID:

Should PBXware announce extension number from which the voice message has been recorded when checking voice box

Example: If this option is enabled, when checking voice box, 'From phone number {$NUMBER}' message will be heard

Field Type: Option buttons

Allow Review mode:

Should callers be permitted to review their voice messages before committing them to voice box

Example: If this option is disabled and user after leaving a voice message presses the '#' key, voice message is committed to voice box. But if this option is enabled, after pressing the '#' key user is offered three options:

Select preferred option and follow the instructions

Field Type: Option buttons

Allow Operator:

Should callers be allowed to reach an operator from the voice box options

Example: If this option is enabled, and user after leaving a voice message presses the '#' key, 'Press 0 to reach an operator' will be heard. Once user dials 0, extension set as 'Operator Extension' will ring

Field Type: Option buttons

Operator Extension:

Local extension number that acts as an operator

Example: If 'Allow Operator' option is enabled, and user after leaving a voice message presses the '#' and '0' keys, extension set here, to act as an operator, will ring

Field Type: [0-9]

Play Envelope message:

Should date/time and extension number from which the message was recorded be announced

Example: If this option is enabled 'Received at $DATE, from phone number $NUMBER' message will be heard when checking voice messages

Field Type: Option buttons

Voicemail Delay:

Pause in seconds made by PBXware before asking user for PIN/Password

Example: Some UADs/Phones have tendency to garble the beginning of a sound file. Therefore, user checking the voice box when asked for password might hear '...sword' instead of 'Password'. Setting this field to '1' or '2' will provide one or two seconds of silence before playing the 'Password' message without missing the beginning of file

Field Type: [0-9]

Timezone:

Sets the correct date/time stamp

Example: By setting the correct time zone, user would always be notified of the exact date/time voice message was left on their box. Set the correct time zone if user is located in different time zone then PBXware.

Field Type: Select box

NOTE: Time zones are taken from '/usr/share/zoneinfo' system directory