Name:

Unique IVR identifier/name

Example: This name will be displayed once IVRs are accessed

Field Type: [a-z] [0-9]

Number:

Unique network IVR number

Example: This number is to be dialed in order to access the IVR

Field Type: [0-9]

Greeting:

Greeting sound file

Example: Once user enters the IVR, a greeting with instructions is played(e.g. 'Welcome. For Sales Press 1...'). Select the greeting file played by this IVR here. NOTE: Greeting file name must start wit 'greeting-***'. To record a custom greeting message dial '*301' from your extension. Newly recorded greeting file will have the current date stamp in the title(e.g. 'greeting-Apr-14-2006-16-32').

Field Type: Select box

IVR Type:

Set the proper IVR type

Example: PBXware works with two type of IVRs: Single and Multi digit ones. Single digit IVR is used for small range of options(0-9). Multi digit IVR support between(10-9999999999) and is shared with all Multi Digit IVRs.

Field Type: Select box

Destination:

Set the proper destination for each digit pressed

Example: Once a greeting message(e.g. 'Press 1 for Sales') is played to user, provide the valid destination where the call is to go to once 1 is pressed. If John from sales department is to be dialed, select 'Extension' in this field. If you wish to provide additional options to caller, you can point him to another IVR with its set of options by selecting 'IVR' here.

Field Type: Select box

Extension:

This field further describes the 'Destination' field. In case 'Remote Access' or 'Queue' are selected under 'Destination', a predefined options will be available for selection under this option.

Example: In the example above we have set the PBXware destination. In this option we set which destination part is to be dialed exactly. If 'Destination'='Extension', provide the extension number here. If 'Destination'='IVR' provide the IVR number here etc...

Field Type: [0-9]

Caller ID:

Overrides the incoming Caller ID with custom information

Example: Sometimes, it is useful to know from which IVR the call is coming from. By settings 'Lobby IVR' here, all calls coming through this IVR will display 'Lobby IVR' on phone display. To show the actual phone number along with our data use '%CALLERID%' with our text(e.g. 'Lobby IVR %CALLERID%'). This will display 'Lobby IVR 55528790' on our phone display, where 55528790 is the phone number of the person calling us.

Field Type: [a-z][0-9], [%CALLERID%]