Queue Name:

Queue name

Example: MainTest

Field Type: Display

Total Calls:

Total number of queue calls

Example: 0

Field Type: Display

Max Calls:

Maximum number of queue calls at the same time

Example: 4

Field Type: Display

Calls Unanswered:

Number of unanswered queue calls

Example: 0

Field Type: Display

Calls Waiting:

Number of the calls waiting in the queue

Example: 1

Field Type: Display

VIP Calls Waiting:

Number of VIP calls waiting in the queue

Example: 1

Field Type: Display

Calls:

Select box used with 'Action' buttons

Example: Select this box and click on the action button

Field Type: Display

Caller ID:

Caller ID of user waiting in a queue (displayed in $TECHNOLOGY/$EXTENSION format)

Example: SIP/1020

Field Type: Display

Extension:

Extension number of the user waiting in a queue

Example: 1020

Field Type: Display

DNID:

Network extension number of the queue caller is waiting in

Example: 4000

Field Type: Display

Status:

CallerqQueue status displayed in '$Status [$Time]' format

Example: If caller is waiting in a queue 'Waiting [ 0h1m18s ]' is displayed, and if caller is talking to a queue agent ' Talking[ 0h1m18s ]' is displayed here

Field Type: Display

Entered:

Time user entered the queue in 'hh:mm:yy' format

Example: 14:59:40

Field Type: Display

Channel:

Network channel through which user connects to queue displayed in '$TECHNOLOGY/$EXTENSION-$UNIQUEID' format

Example: SIP/1020-09e8f7c8

Field Type: Display

Members:

Select box used with 'Action' buttons

Example: Select this box and click on one of the action button

Field Type: Display

Name:

Name of the queue member displayed in '$STATUS/$EXTENSION NUMBER' format

Example: Agent/4010

Field Type: Display

Extension:

Extension number queue member is connection from

Example: 1001

Field Type: Display

Status:

Status of the queue member

Example: If the queue member is talking, 'Busy' is displayed here

Field Type: Display

Current Call:

Status of the current queue member call

Example: If queue member is talking with extension 1020 for example, 'Bridged Call(SIP/1020-09e96618' is displayed here

Field Type: Display

Channel:

Network channel queue agent connects to the queue

Example: Agent/4010

Field Type: Display