Use Exit Digit:

Should users be able to exit the queue by dialing a single digit and be automatically redirected to a preset PBXware destination.

Example: John enters the sales queue. Greeting message explains that user may quit the queue by pressing digit defined under 'Exit Digit' option, and be transferred directly to operator or some other destination (set under 'Extension' option).

Field Type: Options buttons

Exit Digit:

Define the exit digit here. Once this digit is dialed by user waiting in queue, it will transfer the call directly to 'Extension' destination

Example: John enters the sales queue. Greeting message explains that user may quit the queue by pressing digit defined  here (e.g. 9) and is transferred directly to operator or some other destination (set under 'Extension' option).

Field Type: [0-9]

Extension:

Local PBXware extension number that is dialed once the 'Exit Digit' is dialed.

Example: John enters the sales queue. Greeting message explains that user may quit the queue by pressing digit defined under 'Exit Digit' option, and be transferred directly to PBXware extension defined here.

Field Type: [0-9]