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The auto attendant can be seen as a simple receptionist that helps to connect the incoming caller with an extension. This may include searching for the name, entering the extension number, protecting certain extensions and redirecting calls to external numbers. The auto attendant also performs other less visible tasks like calling back when an extension becomes available or redirecting calls into the mailbox.

Actually, all calls to extensions go through the auto attendant. When the PBX already knows the number, it just skips the prompts and goes directly to the phase when the account number is called. The other mechanisms that are in place when going through the IVR are the same.

The auto attendant can handle more than registration per extension. That means a user may register one, two, three or more SIP devices to the same extension. These three devices will ring at the same time; there is no further differentiation between the different registrations.

The logic for handling DND and call forwarding is explained in the section about the star code handling Call Forwarding.

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