User interface features

• Gesture-based, multitouch-capable touchscreen
• 5-inch color LCD (720 x 1280 pixel)
• 9:16 aspect ratio 
• Screensaver 
• On-screen virtual keyboard
• Voicemail support
• Adjustable base height
• One USB type-A port (2.0 compliant) for media and storage applications
• One USB Type-C port (2.0 compliant) for media and storage applications
• Integrated Bluetooth 4.2 
• Unicode UTF-8 character support
• Adjustable font size selection (regular, medium, large)
• Normal and dark mode 
• Multilingual user interface1 including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish

Audio Features

• Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC  
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
• OPUS support

Headset and handset compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment
• USB headset support
• Bluetooth headset support

Network and provisioning

• SIP protocol support
• SDP
• IETF SIP (RFC 3261 and companion RFCs)
• Two-port gigabit Ethernet switch
• 10/100/1000Base-TX across LAN and PC ports
• Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
• Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP 
• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
• Provisioning and call server redundancy supported1
• QoS Support—IEEE 802.1p/Q tagging
• (VLAN), Layer 3 TOS, and DHCP
• VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery - Network address translation support for static configuration and “keep-alive”
• SIP signaling
• RTCP and RTP support
• Event logging
• Syslog
• Hardware diagnostics
• Status and statistics reporting
• IPv4 and IPv6
• TCP
• UDP
• DNS-SRV

Security

• 802.1X authentication and EAPOL media encryption via SRTP
• Transport layer security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

Power

• Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13 W (Max)
• External universal AC/DC adapter (optional) 48 VDC @ 0.52 A (25 W)
• ENERGY STAR® rated

Approvals

• Argentina ENACOM
• Australia RCM
• Brazil ANATEL
• Canada ICES and NRTLC
• China CCC and SRRC
• EEA CE Mark
• Eurasian Customs Union EAC
• India WPC
• Indonesia SDPPI
• Israel MOC
• Japan MIC and VCCI
• Malaysia SIRIM
• Mexico IFETEL and NYCE
• NZ Telepermit
• Saudi Arabia CITC
• Singapore IMDA
• South Africa ICASA
• South Korea KC
• Taiwan NCC
• UAE TRA
• USA FCC and NRTL

Radio

• USA–FCC Part 15.247
• Canada–RSS 247 Issue2
• EU–ETSI EN 300 328
• Japan–Article 2.1 Item 19-2
• Australia–AS/NZ4268

Safety

• UL 62368-1
• CAN/CSA C22.2 No. 62368-1-14
• EN 62368-1
• IEC 60950-1 and IEC 62368-1
• AS/NZS 62368-1

Operating conditions

• Temperature: 0 to 40 °C (+32 to 104 °F)
• Relative humidity: 5% to 95%, noncondensing

Storage temperature

• -40 to +70 °C (-40 to +160 °F)

Contents

• Console
• Handset with handset cord (handset model only)
• Network (LAN) cable—CAT-5E
• Desk stand
• Setup sheet

Size

• With handset: 17.8 cm x 21.6 cm x 5.2 cm WxHxD (7.0 in x 8.5 in x 2.0 in WxHxD)
• Without handset: 10.5 cm x 21.6 cm x 5.2 cm WxHxD (4.1 in x 8.5 in x 2.0 in WxHxD

Weight

• CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
• CCX 500 without handset carton weight: 0.73 kg (1.61 lbs)

Master carton quantity

• Ten (10)

Warranty

• One (1) year