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Inbound Call Center firmware for Positron PBX Systems Positron's Inbound Call Centers manage important customer driven activities which in turn, represent important data providing direct contact with customers. A significant advantage for these important customer driven activities is to provide customers with a professional phone experience which includes favorite features such as dial-by-name directory, call queues, priority queues, call recording, supervisor monitoring and much more. Application examples of Inbound Call Centers
Highlights Inbound call centers can provide the following benefits:
The Positron Inbound Call Center solution offers:
Features: Queues – used by call centers to correctly place inbound calls into the correct queue for agents to answer the calls. A typical example would be “on your touch tone phone hit one for sales, hit two for support….” And the calls are directed to the correct agents. Call Data Records – a listing of all calls on the PBX system. This can be used for call metrics analysis, costing and performance. Real time Monitoring – done largely at a system level to determine the ‘health” of the system. Overview Pane – used to display the status of agents in a call or queue for a more granular look at activity. Configuration allows for:
Specifications Tab
Questions Tab
