Included Sangoma Modules

• All PBXact appliances includes the follow enhanced modules:
  • Call Recording Reports
  • Class of Service
  • Conference Pro
  • Extension Routing
  • Fax Pro
  • Park Pro
  • Page Pro
  • SysAdmin Pro
  • Voicemail Notify
  • Voicemail Reports
  • XMPP Pro

General

• Unlimited auto-attendant / IVR
• Flexible time-based call routing
• Class of Service
• User management and group creation
• Fax Pro – unlimited inbound / outbound fax-to-email
• Hunt / Ring groups with pre-call announcement
• Music-on-hold
• Voicemail-to-email
• Voicemail blasting
• Directory
• Customisable announcements
• Built-in multi-language IVR, voicemail and announcements
• Multi-language admin GUI and end user device support (UCP and IP phones)
• Calling queues (ACD/IVR)
• Built-in calendar used for call-based routing (Holiday and office hours routing)
• Enhanced timezone support
• Call Recording Reports
• Call logging interface
• Secure communications (SRTP/ TLS)

Call Features

• Unlimited conference bridge & control
• Follow me / Find me calling
• HotDesking
• Intercom
• Enhanced Paging (Page Pro): Valet style, scheduled with custom recording
• Call Parking / Call Pickup
• Caller-ID
• Do-not-disturb
• Call Forward
• Call Waiting
• Call History and CDR
• Speed Dial
• Caller Blacklist
• Multi-parking lot (Park Pro)

Unified Communications

• End User Control Panel (Dashboard):
  
  • Conference rooms
  • Voicemail control
  • WebRTC phone with chat
  • IP Phone programmable button customisation (EPM for UCP)
  • Fax dashboard
  • Call forwarding, call-waiting, DND and follow-me control
• Presence
• Zulu UC Desktop Integration
  
  • Desktop softphone (Windows & Mac): call, team chat, fax, SMS, presence
  • Click-to-Call from browser, email client and CRM
  • Screen-Pop for helpdesk and CRM
• Mobile Client
  
  • iOS/Android Support
  • Presence Control
• CRM Integration
  
  • SugarCRM, SuiteCRM, SalesForce, Zoho
  • Click-to-call, call history, call recording, screen-pop

Telephone Features

• Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)
• EndPoint Manager – centralised tool for IP phone provisioning for customisation and configuration (Included with Sangoma IP Phones)

Call-Center Features (Built-in)

• Call Queuing (ACD)
• Advanced Ring Strategies
• Caller Announcement
• Agent wrap-up time
• Max- Queue callers
• CRM Integration
• Call Recording

Licensed Add-ons (Additional Fee)

• XactView Wallboard – user status view and call control
• Queue – call center statistics, barging, call-override, advanced call-center reporting
• EndPoint Manager for non-Sangoma Phones
• Professional greetings
• Web Call-back
• Outbound campaign (Call-center feature)
• Appointment Reminder
• Outbound Call Limiting
• Hotel Property Management

Protocol and PSTN Support

• SIP V1/V2, IAX2
• ISDN PRI (T1/E1), Analog, BRI with telephony cards (Sold as option)

Codec Support

• Software: ulaw, alaw, gsm, g.722, g.726, slin, ilbc and g.729

Hardware

• 4x GB Ethernet ports
• 1x VGA
• 3x USB ports
• 1x serial console (RJ45)
• Unit dimensions: 127 x 127 x 50mm (WxDxH)
• Unit weight: 0.68kgs (1.5lbs)
• External universal AC/DC power brick