Name:

Queue agent name

Example: This name is used only for easier navigation. Set it to 'John' for example

Field Type: [a-z]

Surname:

Queue agent surname

Example: Example: This name is used only for easier navigation. Set it to 'Smith' for example

Field Type: [a-z]

Number:

Queue agent network number

Example: This number is provided by the agent when logging into queue. Set it to '4010' for example

Field Type: [0-9]

PIN:

Queue agent PIN number

Example: This number is provided by the agent when logging into queue. Set it to '6583' for example

Field Type: [0-9]

Member of:

Groups queue agent belongs to

Example: By assigning agent to multiple groups, agent can login into multiple queues with a single agent login.  Use CTRL + mouse click to select/unselect groups

Field Type: Select box