Groups |
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To enable easier login into multiple queues, agents can be organized in groups.
This way, many agents can be added to a queue member list with a single click (by adding agent group and not agents one by one). Also, when any system extension logs in as a queue member, it logs in automatically to all queues that agent is a member of.
Group: Queue group number Example: 2000 Field Type: Display
Edits the queue group configuration Example: Click to edit queue group configuration Field Type: Button
Deletes a queue group from the system Example: Click to delete a queue group from the system Field Type: Button
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