Groups

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To enable easier login into multiple queues, agents can be organized in groups.

 

This way, many agents can be added to a queue member list with a single click (by adding agent group and not agents one by one). Also, when any system extension logs in as a queue member, it logs in automatically to all queues that agent is a member of.

 

 

Snap0033

 

 

 

 

Group:

Queue group number

Example: 2000

Field Type: Display

 

edit

Edits the queue group configuration

Example: Click to edit queue group configuration

Field Type: Button

 

delete

Deletes a queue group from the system

Example: Click to delete a queue group from the system

Field Type: Button