Persistent Agents:

Should the callback login be restored once the PBXware restarts (The data is stored in database)

Example: If agent Smith is logged in sales queue, and PBXware needs to be restarted due to any reason, with this option set to 'Yes', agent Smith will be automatically registered with the sales queue after the system restart.

Field Type: Option buttons

Wrap-up time [ms]:

Pause in milliseconds given to queue agent before new call is transferred to his extension

Example: Agent Smith ends the queue call. A pause in ms (default 5000 = 5sec) is enforced so agent can prepare himself for the new call

Field Type: [0-9]

Music On Hold:

Set the Music On Hold class played to queue agents

Example: Select 'Default' to play all sound files located in that class to queue agent while waiting for new calls

Field Type: Select box

Custom Beep:

Set the sound file name that is to be played to queue agent before a call is transferred to him from the queue

Example: Type 'arlington' to playe the arlington.gsm sound file to queue agent

Field Type: [a-z] [0-9]