Auto Logoff [sec]:

Time in seconds queue agent's extension is to ring before declaring him unavailable and logging him off the queue

Example: If this field is set to 60, and queue agent doesn't answer the ringing extension during that time, he will automatically get logged off a queue so calls will be transferred to his extension until the next queue login

Field Type:

Acknowledge CL:

Require the agents that are logged in by agent callback login to dial # to confirm their input

Example: With this option set to 'Yes', once agent dials *203 he is asked to provide extension number and acknowledge it by dialling #. After correct extension, agent is asked for account password and and to acknowledge it by dialling #.

Field Type: Option button