Response Timeout:

Time period in seconds during which an IVR option must be dialed by user

Example: John enters the Sales IVR and hears the instructions. If this field is set to '4', John will have 4 seconds to dial an IVR option

Field Type: [0-9]

RTP Delay [sec]:

Delay time in seconds inserted before the IVR greeting message is played. This solves the 'half-played' file problem. Keep this value between 1-3

Example: User A enters the IVR and hears a message '..me. For sales press 1' and wonders what was that.. what did the voice say!? Set this field to 1 so that 1 second pause is added before the message is played. Now, when user A enters the IVR he will hear 'Welcome. For Sales press 1'.

Field Type: [0-9]

Digit Timeout:

Timeout in seconds during which new digit must be dialed. This option is used with Multi-digits IVR.

Example: John has entered the IVR and wants to dial option 25. If 1 is provided in this field, John will have 1 second to dial number 2, and additional 1 second to dial number 5. If the time exceeds, and John hits 5 too late, IVR will assume that John has dialed option 2 instead of 25.

Field Type: [0-9]

Rings to Answer:

Number of rings played to caller before a call is allowed to enter the IVR

Example: Rather then just 'falling' into IVR, it is recommended to set the number of ring sounds played to caller

Field Type: [0-9]