Play Greeting:

Number of times greeting message is played to caller. If there is no response from the calling party within this time, the call is disconnected.

Example: John enters the sales IVR and hears the IVR options. If John does not dial one of the options, IVR options sound file will be played again, a number of times set in this field, before the call gets transferred to 'Timeout Extension'.

Field Type: [0-9]

Timeout Extension:

Extension number to which the IVR call will be transferred to if there is no response from the user during the 'Play Greeting' time period.

Example: John enters the sales IVR and hears the IVR options. If John does not dial one of the options, IVR options sound file will be played again, a number of times set in 'Play  Greeting' field, before the call gets transferred to extension number provided here.

Field Type: [0-9]