Start Date:

Select a Search/Filter start date

Example: Click on a small 'Calendar' icon next to a field and select desired date

Field Type: Option button

End Date:

Select a Search/Filter end date

Example: Click on a small 'Calendar' icon next to a field and select desired date

Field Type: Option button

Status:

Search calls by selecting desired call status

Example: Click on a 'Please Select' button and select one of the available fields:

Field Type: Select box

Source:

Search calls by the source they arrived

Example: Selecting 'Queue' and typing a queue number into a text field next to this (e.g. 1011) will display all calls that came over queue 1001.

Field Type: Option button

Type:

Search calls based on the type of calls

Example: Click the 'Type' button and select one of the available fields:

Field Type: Select box

NOTE: After making any changes to search filter, be sure to click the  search icon