Greeting:

Select a greeting file played to all callers waiting in a queue. NOTE: File name has to be in the following format 'queue-greeting-$NAME.gsm':

Example: Record a custom sound greeting file (e.g. 'All our representatives are busy...') and select that file. This file will be played to all callers once they enter the queue.

Field Type: Select box

Wait Seconds:

Delay time in seconds inserted before playing the greeting message. This delay is useful when users do not hear the beginning of the greeting message. Keep this value between 1-3 seconds.

Example: John enters the sales queue, but cannot hear the beginning of a greeting sound file file (e.g. ..ur representatives are busy...). Set this option to 1. This will insert one second of silence before the greeting file is played and should fix the partial sound file error. Now, all callers entering the queue should hear the full greeting message (e.g. All our representatives are busy...)

Field Type: [0-9]