Record Queue Calls:

Once this feature is activated, all queues calls will be recorded in desired sound format.

Example: John enters the 'Sales' queue and is transferred to 'Queue Agent Smith'. Their entire conversation is recorded and available for review from 'Reports'.

Field Type: Option buttons

Monitor format:

Select the audio format all queue calls with be recorded in. Available formats: gsm, wav and wav49.

Example: John enters the 'Sales' queue and is transferred to 'Queue Agent Smith'. Their entire conversation is recorded and available for review from 'Reports'.

Field Type: Option buttons